United Kingdom

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FAQ

Payment

Paypal will securely process your desired method of payment - regardless of whether it be Debit card, Visa, Mastercard, Paypal or Paypal Credit, etc. You do not need a Paypal account to make card payments through the Paypal checkout. Paypal handles all of the payment process.


Shipping

We aim to despatch all order within one working day of cleared payment, however as our pieces are usually made to order please allow two working days for orders to be despatched.


Shipping is calculated at the checkout in line with current Royal Mail prices for First Class and First Class Signed For. Most orders will be despatched large letter, however some orders may inevitably require to be sent small parcel.


Returns policy

In compliance with UK legislation you are given 14 days to exercise the right to return items that have arrived damaged for a full refund. A link to your online purchase rights can be found on our delivery page. If you need to return an item please contact Us with 14 days of purchase. We endeavour to resolve any issues as quickly as possible.


Our Sterling Silver

All of the silver we use to make our jewellery is 925 Sterling Silver, it is solid silver and carries a 925 fineness stamp. We do not use plated, or filled metals.


What is 925 Sterling Silver?

925 Sterling Silver is an internationally accepted standard for silver. It is a fine silver alloy containing 92.5% pure silver, known as 925 fineness.


Pure silver is very soft and malleable, so for most practical applications it is alloyed (or mixed) with harder metals, typically copper to increase it’s strength and durability index. This process enables sterling silver to be cast into pieces of jewellery. It is not presently possible to produce 100% pure silver, the accepted international standard for pure silver is 999 fineness (99.9% pure), known as ‘three nines fine’. Sterling Silver is required to carry a 925 fineness stamp, any individual piece/component of Sterling Silver that weighs more than 7.78 grams is also required to carry a makers hallmark.


Pure silver is a precious metal - along with Palladium, Rhodium, Gold and Platinum.


What are Swarovski Crystals?

Swarovski Crystal is a desirable form of man-made crystal glass that comes in an array of beautiful finishes.

Swarovski's patented cutting technology allows for a cut that creates a high refraction index in the crystals (1.5 to 1.7) and giving the facets a high brilliance and extra sparkle to their appearance.


Swarovski crystals contain 0.009% (90ppm) lead or less – and therefore considered to be ‘Lead Free’. They also have a Mohs hardness of between 6-7 so it can over time be susceptible to scratches and chipping from wear and tear - but at the same time it's much harder than standard glass.

What are Swarovski Pearls?

Swarovski Crystal Pearls are considered perfect replicas of genuine pearls. They are made using a unique crystal core that has been coated with an innovative, flawless and satin smooth pearl-like surface that is available in an array finishes.


What are Swarovski Elements?

‘Swarovski Elements’ is a term used to describe individual Swarovski components when they are used/featured within pieces made by independent creators.


What are Precious Gemstones?

Diamond, ruby, emerald and sapphire are precious gemstones.


What are Semi-Precious Gem Stones

Any gemstones that is not a diamond, ruby, emerald or sapphire is a semi-precious gemstone.


Being designated a semi-precious gemstone does not necessarily mean it is less valuable than precious gemstone.

Some examples of popular semi precious gemstones include amber, amethyst, agate, aquamarine, garnet, jade, kunzite, lapis lazuli, obsidian, onyx, opal, pearl, peridot, rose quartz, tigers-eye, turquoise and zircon.


What is Surgical Steel?

Surgical steel is a type of stainless steel alloy with a much superior corrosion resistance to other stainless steels. Grade 316 stainless steel is most commonly referred to as ‘Surgical Steel’.


316 Stainless Steel is the grade used in bio-medical applications for medical/surgical equipment, pharmaceutical equipment, body piercing equipment and body piercing jewellery. Although 316 stainless steel does contain some nickel content, surgical steel has a very low rate of transfer and the human body rarely notices, the further presence of molybdenum increases it’s resistance to the chlorides secreted by the human body.



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