Processing, shipping and delivery
We aim to process and despatch orders within one working day of receipt of payment. However, as all our pieces are hand made to order in house, please allow two working days for orders to be despatched.
You will be notified by Paypal when your payment has successfully cleared, and you will receive a further email from Us when we have despatched your order.
All orders are despatched via Royal Mail First Class, or Royal Mail First Class Signed For.
Most orders will be sent as a large letter, however some items - dependent on size - may need to be sent as a small parcel.
The shipping costs for your order will be calculated at the checkout in line with current Royal Mail prices which we estimate at this time at no more than £3.49 (1st Class Signed For).
BREXIT and COVID-19
DUE TO BOTH BREXIT AND COVID-19 - We are only shipping within the United Kingdom at this time.
WE ARE NOT SHIPPING TO EU DESTINATIONS and the rest of the world.
We may however reestablish shipping to Australia, New Zealand, Canada and the United States at some point in the future. International shipping will be added accordingly.
In compliance with UK legislation you are given 14 days to exercise the right to return items that have arrived damaged for a full refund. The link below will provide you with information regarding your rights to a refund for goods purchased online.
If you need to return an item please contact Us with 14 days of purchase. We endeavour to resolve any issues as quickly as possible.
all rights reserved, ©2021 Hall of Nephthys